Not sure which support ticket type to submit? See below.
Orders/General Support Tickets
To submit all general order tickets, click here.
GENERAL AD QUESTION
Fill out this ticket with all general ad operation questions.
(Ex: Can we run a Cannabis campaign on Display?)
CHECK ORDER STATUS
Submit this ticket to inquire if an order has gone live, or if an order that is supposed to go live is stuck due to an open task.
CREATIVE EDITS FOR CAMPAIGN THAT IS NOT LIVE
If your order is not live and you need creative edits, complete this ticket. If your order is live, you must request edits in Connect via an On Demand task.
DEPLOYMENT STATUS ERROR
If you’re having trouble with your campaign’s deployment status, select this ticket.
EDIT CAMPAIGN STATUS
If you need assistance editing the status of your campaign, select this ticket.
EMAIL CANCELLATION
Fill out this ticket if you need to cancel an email order.
NOTE: Email campaigns can be cancelled up to 2 hours prior to the scheduled start time. After the 2-hour window has passed, campaigns will launch as scheduled and cannot be canceled.
GENERAL SUPPORT/OTHER
Fill out this ticket for all general support inquiries.
HELP ME SUBMIT MY ORDER
Fill out this ticket if you need assistance submitting your order.
I NEED HELP EDITING THE DATES/INFO OF MY ORDER
Fill out this ticket if you need assistance editing either the dates or the information of your campaign.
I NEED HELP WITH TEST OR SEED DELIVERY STATUS
If your live or test seeds are not sending, please select this ticket.
OPTIMIZE MY CAMPAIGN
Select this ticket if your campaign is not meeting thresholds or not pacing correctly.
PLATFORM ERRORS
If you’re experiencing errors in Connect, please submit this ticket.
PLATFORM FEATURE REQUEST
If you have a feature request you would like to see in Connect, fill out this ticket.
SCREENSHOT REQUEST
Submit this ticket if you would like to request screenshots of the creative in your live campaign.
TRANSFER GATEWAY ACCESS
Submit this ticket if you need help logging in to Transfer Gateway.
Audience Support Tickets
To submit all audience support tickets, click here.
I NEED HELP UPLOADING A FILE
Submit this ticket if you need assistance uploading a file in Connect.
I NEED HELP UPLOADING A SUPPRESSION FILE
Submit this ticket if you need assistance uploading a suppression file in Connect.
I NEED HELP UPLOADING A FILE FOR MATCHBACK
Submit this ticket if you need assistance uploading a matchback file in Connect.
I NEED HELP CREATING MY AUDIENCE
If you need help creating your audience of real people, submit this ticket and let our team know who you are looking to target and where they are located.
I WANT TO KNOW IF YOU HAVE A CERTAIN TYPE OF DATA
If you are curious about the types of data we have, fill out this ticket.
OTHER
For all other audience requests, fill out this ticket.
Data Files Support Tickets
To submit all data file tickets, click here.
I NEED HELP UPLOADING A FILE
If you need assistance uploading a file in Connect, fill out this ticket.
I NEED HELP UPLOADING A SUPPRESSION FILE
Submit this ticket if you need assistance uploading a suppression file in Connect.
I NEED HELP UPLOADING A FILE FOR MATCHBACK
Submit this ticket if you need assistance uploading a matchback file in Connect.
I NEED TO MERGE CUSTOM VARIABLES INTO AN AUDIENCE
If you have custom variables that need to be merged into your audience, select this ticket.
I NEED TO COMBINE TWO AUDIENCES INTO ONE
If you have two audiences that need to be combined into one audience, select this ticket.
I NEED TO COMBINE AUDIENCES FROM AN ORDER
Submit this ticket if you have audiences from an order that need to be combined.
I HAVE A GENERAL DATA REQUEST
Submit this ticket for all general data/file requests.
I NEED TO BUILD A NEW AUTOMATED PROCESS
If you would like to request a new automated process, fill out this ticket, and our team will review it.
Reporting Support Tickets
To submit a reporting ticket, click here.
I CAN’T FIND MY REPORT
If you are having trouble finding your report, submit this ticket.
GENERAL REPORTING INQUIRY
For any general reporting inquiries, submit this ticket.
Pixel Creation Request
To submit a pixel creation request, click here.
PIXEL CREATION
Fill out this ticket to request the creation and setup of a pixel for a campaign.
Meta Page Setup
To request a meta page connection, click here.
META SETUP
Submit this ticket to request that our team send a connection request to the Client’s Meta business page.