After you submit a ticket on our Support Portal, you can seamlessly view, track, and manage your tickets.
Step 1:
Click on this link to register your account.
Fill out the registration form to create your login credentials.
Note: Register with the email you use to submit support tickets.
Step 2:
A verification email will be sent to your inbox. Please verify your email address.
Step 3:
You will be brought to the sign-in page. Enter your login credentials.
Step 4:
Once signed in, you will be able to view every ticket you have submitted in the Support Portal.
In the Status column, you can see where your ticket is in the queue. Status definitions can be found below:
- New: Your ticket has been created. Any recently created tickets in HubSpot are automatically assigned to this status.
- Received - in Review: The Connect team is actively working on your request.
- Waiting on Client Approval: The Connect team is waiting on client approval.
- Waiting on Contact: After reviewing the ticket, it is discovered that we need more information from the submitter.
- Waiting on Us: The Connect team is actively working on the ticket’s outstanding items.
- Closed: Ticket has been resolved.
Step 5:
To get more details on an existing ticket, click the underlined ticket name in the “Subject” column.
Step 6:
In this view, you can:
- See your original submission
- Track your ticket status
- Reply directly to the team managing your ticket
- Upload attachments
For more information, view our Connect Self-Serve Guide.