Our team of experts is here to help you with any questions or requests you may have. The on-demand tasks listed below can be submitted on the flight level of your order.
Budget/Impression Update Request: If you need your budget/impressions updated, this is the task for you.
NOTE: After this task is submitted, you MUST go back into both the order and the flight and change the impressions and budget.
Ad ops will be notified of this request via a task.
Campaign Details Request: For this task, you can receive details on the status of your campaign OR request an optimization to be made.
Campaign Screenshot Request: Self-explanatory
Creative Landing Page Request: Here you can provide a new link to be used in your campaign.
Creative Update Request: Select if this is a creative swap or addition then upload your new creative here.
Pause Campaign Request: If your campaign needs to be paused use this task.
Restart Campaign Request: If you’ve paused a campaign and need it to be restarted use this task.
NOTE: If this changes your end date you MUST go into the flight and update your end date.
Restart Campaign That Has Ended: If your campaign has ended and you want to restart it, you must create a NEW order.
Stop Creative Request: If a particular creative needs to be stopped, choose this task option, enter the creative name, and hit submit.