How to Order and Download an Audience File

An audience file is a list of the actual, verified people who received your campaign. It can be ordered for an additional fee.

You and your clients will now be able to log into the platform within 24 hours of your campaign launching and directly download your audience file.

Important Notes: 

• AUDIENCE FILES MUST BE REQUESTED AT THE TIME OF YOUR ORDER.
• AUDIENCE FILES CAN BE DOWNLOADED UNTIL 30 DAYS AFTER THE CAMPAIGN ENDS.

How it Works:

1. Create your new order in Connect and select the channels your order will include.

2. In the measurement section, select Yes for Order copy of Audience file.

As a reminder, you must order a copy of your audience file at the creation of the order. You will NOT be able to order it after this point.

3. Submit your order. 

You will be able to request your audience file within 24 hours of your order going live. 

4. Go to your reporting dashboard tab and open the dashboard titled, Audience File Dashboard.

5. The dashboard will display all of your campaigns that include an audience file. If you do not see your campaign, make sure you filter the dates correctly in the top right of the screen.

6. Click Get Audience in the last column titled URL for the campaign you are interested in.

7. A second tab will open on your screen with the below message. 

8. Your audience file will be emailed to you from “no-reply@withrealcustomers.com.”
The email will contain a link to your audience file. Links will expire 10 minutes after being clicked.

9. Repeat the above process for all audience files you would like to download. Audience files will update every 24 hours. Downloads for the same order will roll up cumulatively and will be available until 30 days after your campaign ends.