Answers to your frequently asked audience file questions
What is an audience file?
An audience file is a list of the actual, verified people who received your campaign. It provides a detailed view of your audience and can be ordered for an additional fee.
When can I download my audience file?
You can log into the platform within 24 hours of your campaign launching to download your audience file.
What headers are included in the audience file report?
Audience files include the following headers:
- PERSON_ID
- FIRSTNAME
- LASTNAME
- ADDRESS
- ADDRESS2
- CITY
- STATE
- ZIP
- ZIP4
Can I request an audience file after my campaign has launched?
No. Unfortunately, you cannot request audience files after your campaign has launched.
How long are audience files available for download?
Audience files can be downloaded up to 30 days after the campaign ends.
How do I order an audience file?
To order an audience file, follow our guide to ordering and downloading audience files.
For more information, view our Connect Self-Serve Guide.